If you choose Return Assurance, those fees will be automatically deducted from any earnings. How do I resolve this other than to turn to you? All you have to do is send your items back in the mail, and you can expect a refund within 5-7 business days, depending on the original payment method. With aPacSun Clean Out Kit, youll also earn an extra 10% bonus on your payout! There's no charge for physical Clean Out Kits or digital labels and both are free to return. Total scam. I cant find my size or a color for a specific item. About ThredUp (NASDAQ:TDUP) Stock ThredUp Inc., together with its subsidiaries, operates online resale platforms that allows consumers to buy and sell secondhand women's and kids' apparel, shoes, and accessories. Please reach out to pop-support@thredup.com with your order number to request a cancellation. Click Activate a Kit and youll be redirected to an activation page. My acct was w/CHASE bank, I disputed one item but the bank returned all of the money for that order to my acct. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Desired outcome: You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourAthleta account. Buying (and wearing!) It takes approximately 1-2 business days to process your order. Easily send outbound and return packages directly through USPS. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. There's no charge for digital Clean Out Kits and they are free to return. Drop your package off at any USPS or FedEx location. Seeing as that's not what they do, never shopping with them again hurts them more than me. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Returns must be sent back within 14 days of delivery. Please note that all PO.P Second Hand customer service questions will be handled via this email. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. By making it easy to buy and sell secondhand, thredUP has become one of the world's largest resale platforms for women's and kids' apparel, shoes, and accessories. The 14-day timeframe starts when an item is delivered, not the order as a whole. Schedule a Pickup Apply for New Passports Early Want a bag or a pair of shoes to match your new thrifted outfit? With the app, you can have access to exclusive Thredup promos and Thredup sales right in the palm of your hand. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. Back in August 2022 someone hacked my THRED UP account and made purchases in the amount of $1,185.00. Send us your stuff. thredUP store credits will be refunded back to your account 5-7 days after thredUP has received your return order, while credit card refunds can take an additional 3-5 business days to be refunded. In these cases, we recommend establishing amail forwarding address. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to nationltd@thredup.com. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. The 14-day timeframe starts when an item is delivered, not the order as a whole. Have a Clean Out Kit from a store or online purchase? In these cases, we recommend establishing a mail forwarding address. Please visit ourReturns pageto process your return. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Returns must be sent back within 14 days of delivery. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Our Clean Out services are currently only available to customers within the 48 contiguous US states. Once youve mailed your kit, it can take up to 3 weeks to be delivered to thredUP. Something else is wrong with my order. Our scan shows thredUP website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Initial thredUP complaints should be directed to their team directly. in someones cart) does not count toward its 30 day listing timeframe. My order tracking number is not updating. If you don't receive your order within 14 days, please reach out to oakandfort@thredUP.com. We found clear and detailed contact information for thredUP. Each item has a 14-day return window. There is no time period in which you have to spend yourPacSun credit as it has no expiration date. Once youve mailed your kit, it can take up to 3 weeks to be delivered to thredUP. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. We will keep you updated every step of the way via email. All Madewell Forever items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. In these cases, we recommend establishing amail forwarding address. We only accept online returns forAthleta Preloved items at this time. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. The latest review Order Concern was posted on Mar 16, 2023. I'm sorry if I wasn't clear in my last email. Once an order has been placed, we cannot change the chosen payment method. You can earn 4%- 56% of the estimated resale value of the listed items per kit. When you visit them online, you will be wowed with choices from over 35,000 brands that are available! See a list of ineligible brands here. As a result, only 2% of 94 complaints are resolved. It takes approximately 1-2 business days to process your order. If you have additional questions, reach out to nationltd@thredup.com for support. If you would like items that dont get listed returned to you, this can be done for a fee of $10.99 with Return Assurance. No, Madewell gift cards and discount codes are notvalid on Madewell Forever purchases. Our Customer Service team would be happy to assist you. If you have additional questions, reach out to pop-support@thredup.com for support. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. If you have additional questions, reach out to athleta@thredup.com for support. We only accept online returns forMadewell Forever items at this time. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. I like the leggings even though there are two rips. thredup is stealing clothing & money from consumers, My bag of clothes, purses and shoes Bag#: B2BAC-KG637. Buying (and wearing!) thredUP is headquartered in Oakland, 969 Broadway #200, United States, and has 1 office location. Have additional questions? We list new items every hour, so check the site often to find your perfect match! Press the space key then arrow keys to make a selection. Emailed them a second one because they hadn't answered the first. Yes. Please visit ourReturns pageto process your return. Please note that all Madewell Forever customer service questions will be handled via this email. Once your order has been shipped, you will receive an email with tracking information. Once shipped, you should receive it in 3-8 business days. Our inventory is constantly changing because we receive items from our customers closets. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of thredUP, thredUP earns 91% level of Trustworthiness. They were worn twice so replacement value would be exactly what I paid for them. My order was delivered, but on the threadup site it still shows as 'in transit'. Our inventory is constantly changing because we receive items from our customers closets. If your order is arriving in multiple shipments, you may have different return windows. My account is locked, @ need to up date [protected]@number my new email is josette [protected]@gamail.com my number is [protected] josette clark my Ole email was josette clark [protected]@ yahoo.com I don't have that anymore thanks. We list new items every hour, so check the site often to find your perfect match! Place the shipping label on the box or bag and drop it off with FedEx or USPS. Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was held If you don't receive your order within 14 days, please reach out to verabradley@thredup.com. If you decide an item isn't the right fit for you, visit our returns page to process your request. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. Reach out to us at pop-support@thredup.com. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. To see why people love buying and selling with them so much, check out the positive Thredup reviews left by real customers! If your item is returned, it will be relisted and continue its consignment window. Original shipping charge is not refunded when returning items If your order is arriving in multiple shipments, you may have different return windows. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Said it was delivered on Aug 31at 2:53pm. All returns must be postmarked within 14 days from the date of delivery of an item. Directly to your inbox. I have used ThredUp for several years and had good experiences when they first got up and running. Once an order has been placed, we cannot change the chosen payment method. Promotions, new products and sales. Once an order has been placed, we cannot change the chosen payment method. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Multiple items may be sent in one package, as long as the return slips are included. Please reach out toathleta@thredup.com with your order number. Desired outcome: After it is received, it will take up to four weeks to process. ThredUP has no customer service phone number and if you click on Chat and Email on their site, Chat never opens. Choosing a selection results in a full page refresh. This has been over a week ago so I went through the process of contacting them again and was told that I had to keep waiting to hear from them. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Address: 969 Broadway Ste 200 Oakland, . Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Madewell Forever is not available in stores at this time. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. IG @thredup. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. This allows you to sell Thredup clothing you dont wear so that it can go to a new home. They were worn twice so replacement value would be exactly what I paid for them. Please reach out to athleta@thredup.com with your order number to request a cancellation. If you don't receive your order within 14 days, please reach out to verabradley@thredup.com. Please reach out to pop-support@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. Desired outcome: Can I track my items after I send them in? You can return your items within 14 days of the delivery. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourPacSun account. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). I would like my money sent via the paypal I have set up through their website. There is no time period in which you have to spend your OAK + FORT credit as it has no expiration date. Once an order has been placed, we cannot change the chosen payment method. Hi, You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Free shipping with this Thredup coupon code, Up to 50% off your order with this Thredup promo code. All orders are subject to a $5.99 fee per shipment from each shipping location. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. I feel they grew too large to handle the amount of clothes coming in and their customer service definitely got worse. It takes approximately 1-2 business days to process your order. I paid close to twenty dollars for these leggings and to have them come in this condition when they were listed as excellent is beyond me. Final sale items are not returnabl Multiple items may be sent in one package, as long as the return slips are included. Once your order is processed, you cannot cancel or modify it. I second your complaint, I would like to talk with a customer service person. I went to cash out and was shocked to see my balance of over 1k had disappeared. Forbes editorial staff is not involved. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. You won't want to miss out on all these new styles, with tons of dresses, jeans, jackets and coats, shoes and more great clothing at a discounted price. I want a a refund or my shoes! Yes. What is your cancellation policy? Please email us at athleta@thredup.com with your bag number or kit tracking number and well activate the kit for you. We will keep you updated every step of the way via email. Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. We only accept online returns forPre-Loved Pac items at this time. Whenever you have an issue with your order, we recommend reaching out to us directly and we will be happy to make it right for you and refund it if necessary. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfill. Discuss the issues you have had with thredUP and work with their customer service team to find a resolution. 94 Within 7-14 days, you will receive an email from Madewell explaining how to access the credits in your account. Thank you! The 14-day timeframe starts when an item is delivered, not the order as a whole. Give your friends $10 to spend on their first order at Thredup when you refer them, and you'll receive $10 off your next order too! Returns must be sent back within 14 days of delivery. Once an order has been placed, we cannot change the chosen payment method. I saw 2 items posted. Please reach out to nationltd@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. We will keep you updated every step of the way via email. Youll receive an email confirmation once your kit is activated. Please note that all Pre-Loved Pac customer service questions will be handled via this email. This service is operated under license by Upfeat Media Inc. In these cases, we recommend establishing a mail forwarding address. Refund Requirements: Hi Indulekha ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. Reach out to us at madewellforever@thredup.com. Note that a shipping return fee of $5.99 will be deducted from your refund. But I would not have bought them knowing this. Some value brands are ineligible for a payout, but you can still send them in. Blue Jeans Go Green is a trademark of Cotton Incorporated. Be sure to activate it here. ORDER #XHP741U5I5K9 Once an order has been processed, the shipping address cannot be changed. They were able to track the order but there is no refund or return record.. Ive tried to contact ThreadUp several times and have received no answer. thredUP processes orders as quickly as possible, which means we may not be able to update shipping addresses before packages are processed. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Only customers shipping to the 48 contiguous US states will have access to the pre-paid, pre-addressed shipping return label. When I reached out to them via email they said they have a policy that after one year any money is converted to a gift card. Read More TDUP Stock News Headlines Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. Get a D&B Hoovers Free Trial. Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc.). OAK + FORT credit is store credit and can be used to purchase any items in store or online at oakandfort.com. How long will it take to process my items? Note: The time that an item is unavailable for purchase (e.g. with your bag number or kit tracking number and well activate the kit for you. We list new items every hour, so check the site often to find your perfect match! Have no alterations, including cut off labels or missing size information. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to athleta@thredup.com. i am trying to contact somebody to correct that, but there is not a single phone number on the website for the customer service and the 'chat' function does not work. You'll need an account with either of these services in order to claim your cash. With thredUP's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Once your kit is processed, youll receive Athleta credits for listed items within 7-14 days. It takes approximately 1-2 business days to process your order. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Once shipped, you should receive it in 3-8 business days. Note that a shipping return fee of $5.99 will be deducted from your refund. Returns must be sent back within 14 days of delivery. Once a package is shipped, the shipping address cannot be changed. I was issued a store credit, not a refund. You can see where your item is being shipped from in the Shipping Location section of the item details page. NATION LTD is partnering with thredUP to allow customers to turn their gently used clothes intoNATION LTD shopping credit. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of thredUP, Like, share & subscribe to thredUP on YouTube at, Walnut Creek Pop-Up, 1450 Mount Diablo Blvd, Walnut Creek, CA 94596, 10910 Domain Drive Suite 112, Austin, Texas 78758. Where is thredUP located? Reach out to us at pacsun@thredup.com. Returns must be sent back within 14 days of delivery. Reach out to us atoakandfort@thredup.com. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. If you decide that an item that isn't the right fit for you, we invite you to visit your returns page to process a return request. We currently only ship to the United States. Desired outcome: Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. After it is received, it will take up to four weeks to process. Higher-end brands get you a higher percentage of the payout. We found clear and detailed contact information for thredUP. Now Im out $230+. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Customer Support" It takes approximately 1-2 business days to process your order. I purchased a pair of slides made in China and they were described as "44-45=12US women". If the estimated delivery time frame for your package has passed, please contact athleta@thredup.com with your order number, and well be happy to track your package. Once your order has been shipped, you will receive an email with tracking information.
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