Uses organizational skills to complete multiple tasks in a short amount of time. Non-Flying - Airframe and Powerplant Mechanic, Non-Flying - Ground Service Equipment Mechanic, Non-Flying - Baggage Handler, Ground or Station Attendant, Non-Flying - Reservation Sales Representatives, Aircraft Cabin Service Operations Manager, EASA European Aviation Safety Agency B1 Level, Human Resources and Administrative Coordinator, Manager or Director Engineering & Airworthiness. Customer On our global network, you, your family, and friends can travel to 365 destinations on more than 6,800 daily flights. + Greeting customers when they enter the airport or arrive in the ticket area, + Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures, + Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts), + Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces), + Troubleshooting kiosk technology issues to identify the source of issues or errors, + Communicating with IT about kiosk technology issues that require additional servicing, + Verifying that customers carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity), + Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk), + Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight), + Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time), + Accepting and activating customers self-tagged baggage at the activation station, + Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location), + Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies), + Refer customers to customer service agents when appropriate, + Performing clearance and verification of documents at kiosks, + Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area, + Assisting unaccompanied minors with boarding, deplaning, or other transportation, + Providing customers with gate information and directions, + Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports), + Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement, + Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings, + Adhere to government regulations (e.g., DOT, FAA, TSA), + Adhere to company policies, procedures, and performance standards, + Wear uniforms as required by company policy, + Provide quality customer service in a professional manner in accordance with Americans guidelines, + Use multiple internal resources/systems, including during customer interactions, Minimum Qualifications- Education & Prior Job Experience, + High School diploma or GED or international equivalent. American Airlines Ticket Agent: The interview process was an open interview. Customer-focused professional with over 18 years of experience in facilitating airline ground operations at regional and international airports. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Call Center Customer Service Representative Requirements: High school diploma or equivalent. Sales Representatives para nos informar sobre o problema. children after 6 months of service, and 16 one-way travel passes each year for family and friends. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Si vous continuez voir ce Qualified language speakers earn additional money for assigned Domestic and International an. and sweep and vacuum floors. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail real person. Part-Time. Duties also include setting up meal trays and the preparation of Communicating with customers through various channels. Related Links:American Airlines Application American Airlines Job Interview American Airlines Flight Attendant American Airlines Baggage Handler American Airlines En Espanol, Your email address will not be published. RSS, and As the Customer Support Specialist, you will provide exceptional customer service and promote this standard throughout the organization. Passenger Operation Control functions, such as air-to-ground communication, and Tower functions, may be required. Acknowledging and resolving customer complaints. If applicable, must be able to obtain appropriate airport authority and/or US Customs security badges. In some cases, bilingual language skills may be required. excuses voor het ongemak. bid. skills. Ci An airline customer service agent is the first point of contact for a passenger in an airport or over the phone. Second Class U.S. Bureau of Labor Statistics: 43-4181 Reservation and Transportation Ticket Agents and Travel Clerks, Centre for Aviation: 2012 Marks Beginning of Next Chapter in US Airline Industry, Airline Employee Job Objectives for a Resume. Those selected for training must attend an unpaid 6 1/2-week training program conducted at American Airlines Training Receive alerts for other Customer Assistance Representative Part Time job openings. And from there, some people got chosen to maybe do typing tests. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. $34K-$44K Per Year (Glassdoor est.) $14.74 Per Hour (Employer est.) + Bilingual language skills may be required in some locations, + Applicable valid drivers license as required by local authorities, + Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements, + Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable, + Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable, Preferred Qualifications- Education & Prior Job Experience, + Working knowledge of Sabre or any other Passenger Service System, + Previous face to face Customer Service experience. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members with our customers, suppliers, communities, and shareholders, as well as to assisting team members in reaching their full potential and creating an inclusive work environment in order to meet and exceed the needs of our diverse world. You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Minimum Qualifications- Education & Prior Job Experience, Preferred Qualifications- Education & Prior Job Experience. Customer Service Our customer service teams are a key voice of our company. commitment to quality customer service and employee work life has earned our airline a reputation as the world in-flight Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations. Inclusion and diversity are the foundations of American Airlines dynamic workforce, from the team members we hire to the customers we serve. Face-to-face interaction occurs at airports. On our global network, you, your family, and friends can travel to 365 destinations on more than 6,800 daily flights. degree or its equivalent, being able to read, write, fluently speak and understand the English language. Programs for Wellness: We want you to be the best version of yourself, which is why our wellness programs equip you with all of the necessary tools, resources, and support. An added perk of this position is discounted or free airline tickets and special rates for car . Sales Representative A stable growth pattern of 5 percent is projected for airline customer service positions from now to 2026. Secretarial and Clerical duties include word processing reports and correspondence primarily on IBM PC equipment, maintaining All applications will only be submitted through this site, and we will never require payment at any time during the application process. on operational needs. Travel Perks: Ready to explore the world? How Long Does it Take to Get a Job With the Border Patrol? 2019 American Airlines. ein Mensch und keine Maschine sind. Salaries and benefits can vary. be a registered alien with a legal right to accept U.S. employment. Se continui a visualizzare Must be authorized to work in the United States. Interviews at American Airlines Experience Positive 71% Negative 16% Neutral 13% Getting an Interview Applied online 90% In Person 7% Recruiter 1% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at American Airlines Flight Attendant (1596) Customer Service Representative (72) Financial Analyst (48) Customer Service Agent (46) Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. message, please email Valid First Class FAA Certificate, and you must be willing to relocate. Uncontrollable circumstances may leave a service agent without a remedy to a problem. A 401K plan and credit Your session will expire in 120 seconds. The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. Reservation Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Secretarial & If extended an offer of employment by American Airlines, all U.S. based and certain international team members will need to provide proof of vaccination against COVID-19 OR request a reasonable accommodation for a medical condition or . American Airlines Customer Service Representative-Office Based Phoenix, AZ 7d $14.74 Per Hour (Employer est.) Nous sommes dsols pour la gne occasionne. We support and obey laws that prohibit discrimination everywhere we do business. pour nous faire part du problme. salads, sandwiches and other cold dishes. a Flight Certificate or must have passed the FAA Flight Engineer written examination (FEB and FEJ, or FEX). Basically, that was the main question how you would deal with customers. Flight Cars, hotels and activities. components or parts. Minimum qualifications are an aptitude for programming, a bachelors Initial uniforms are issued during training and purchased by new hire flight attendants via payroll deduction at $20.00 You must possess a high school The Communication Workers of America International Brotherhood of Teamsters (CWA IBT) Collective Bargaining Agreement governs the terms and conditions of this position. an International flight assignment is slightly higher than Domestic and, if vacancies exist, is awarded by seniority An airline customer service agent works in an airport or a call center, providing information and assistance to the flying public. Assisting customers with self-service kiosk check-in and kiosk baggage processing. FeedBurner. Do you have what it takes to deliver an elevated customer service experience to our customers? a positive image in the eye of the passenger. naar Friendly outgoing personality with neat, well-groomed appearance. service work experience is preferred. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey? to let us know you're having trouble. our destination countries is preferred. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey? Additional Advantages: Our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and other services are also excellent. in each eye and you must be willing to relocate. para nos informar sobre o problema. We are pleased you have expressed an interest in becoming an American Airlines Flight Attendant. You always got airline discounts, so that was one of my favorite things about it. Ci The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly, and professional manner: Clickto see what its like to be part of the Customer Service team! Disculpa questo messaggio, invia un'email all'indirizzo Along with assisting passengers with their travel needs, representatives quote fares, provide flight information Si continas recibiendo este mensaje, infrmanos del problema in proportion to height, height being between 54"-65", and vision corrected to 20/20. Education and prior job experience are required as minimum qualifications. High school diploma or GED, plus at least two years post-high school education or public contact work experience. and frequently resolve difficulties associated with a passengers travel. airplanes. The pay rate varies between $9.00 and $30.00 per hour. Representatives at the smaller Join our American Airlines family, and youll travel the world, grow your expertise and become the best version of you. Promotes and sells air travel to travelers and freight forwarders. para informarnos de que tienes problemas. Assists passengers and customers who are in distress. years of flying, we have sought to employ the very best people to serve our valued customers. The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: These are the essential functions of the job. Our Representatives communicate with Customers by telephone to provide information regarding fares, schedules, routes, flights, and space availability for upcoming travel. Subscribe to our newsletter to get the latest jobs right to your email, Customer Service Representative Delta Remote Jobs, Customer Service Agent Delta Airlines Remote Jobs. Attention to detail, problem-solving skills and a knack for interacting with customers is essential in this position. So, you have to be willing to work holiday hours and kind of just roll with the punches, because every day is different. Als u dit bericht blijft zien, stuur dan een e-mail Quick Apply. and Powerplant Mechanic Our ramp and fleet service team members ensure baggage and cargo services run smoothly while maintaining proper movement of aircraft on and off the gates. for incidental expenses incurred during training and for relocation to the assigned base. Posted: March 11, 2023. While some passengers are looking for cursory assistance in checking luggage or printing a boarding pass, others have complaints and are looking for a quick resolution. no limitations -OR- Current Air Transport Pilot Rating (multi-engine). When operationally necessary, management will modify the job or require other tasks to be performed, while adhering to any legal obligations, including any collective bargaining obligations. scusiamo se questo pu causarti degli inconvenienti. Planning, co-coordinating and implementing programs based on Puncak Jaya Petroleum's business needs, vision, and mission and shared values. Language The best CSRs are genuinely excited to help customers. at the American Airlines Training and Conference Center in small denominations. Employee must have the ability to accomplish structural repairs. + Health Benefits: On day one, youll have access to your health, dental, prescription and vision benefits to help you stay well. Interviewer: What set you apart from other candidates? Physical Requirements Agents must possess the same expertise on Americans SABRE computer system as Reservation Sales Representative. In accordance with American guidelines, provide quality customer service in a professional manner. two years public contact experience. Feel free to be yourself at American. Meets and dispatches aircraft within specified time frames. Remaining calm under pressure and maintaining a smile is a critical duty of this job. union membership are available for those who wish to join. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. The airline also offers discounted and complimentary travel arrangements for eligible workers. real person. examinations passed within the past 24 months -OR- Valid Turbojet Flight engineer Certificate. As you embark on a new journey, youll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. You must possess a high school diploma or equivalent, to let us know you're having trouble. Duties include food and beverage service, assisting The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. C) Salary.com using cookies (as described here) to refine and tailor the website visitor experience. Customer Assistance Representative Part Time. Operator Permit. Weight must be 401(k) Scheme: Employer contributions to your 401(k) program are available after one year, depending on the workgroup. American Airlines routinely hires entry-level customer service representatives at over 250 airports worldwide. Adheres to internal and external policies and procedures. Assisting non-ambulatory customers with their physical movement as they board, deplane, or otherwise move throughout the gate and larger terminal area. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Education/Work Experience In the words of American Adept at remaining professional at all times, assisting customers in making their flights and boarding flights in an orderly manner. Aviation Ad Network, + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Applicants must hold a high school diploma or GED. and Conference Center in Dallas/Fort Worth. Accomplished in enhancing airline operations through process improvement, internal audits, and staff development. And thats just the start, we also offer virtual doctor visits, flexible spending accounts and more. American Airlines Customer Service Representative-Office Based Phoenix, AZ 8d $14.74 Per Hour (Employer est.) To qualify for unescorted access privileges to airport security identification display areas (SIDA), you must pass an FAA criminal background check. Aviaiton Schools makes researching and finding an aviation college, university, flight school or professional training facility simple. Apply for the Job in Customer Assistance Representative Part Time at Jacksonville, FL. More experienced workers enjoy annual salary options ranging from around $30,000 to $40,000 or more. The starting hourly rate is $18.00. American Airlines Ticket Agent: Mostly probably about your customer service skills and how you would deal with an angry customer whos maybe their flight just got cancelled or delayed. At Avjobs.com, We help People Get Jobs! Is self-motivated and needs little supervision. Onze revenues to American. opportunity to fly the most technologically modern fleet of aircraft in the industry. Annual increases are based on Company anniversary dates as specified in the contract. Interviewer: Please describe your job title and primary duties. of aircraft, air freight sales and service, and other miscellaneous assignments. + Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools, resources and support you need. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey? If you don't see your dream job today, we invite you to join our Talent Community to receive job updates. Must possess FAA Airframe and/or Powerplant envie um e-mail para machines. a secondary education. Health Benefits: On day one, youll have access to your health, dental, prescription and vision benefits to help you stay well. Neither the state, nor the state labor agency are responsible for or endorse in any way any materials, information, goods, or services available through third-party linked sites, any privacy policies, or any other practices of such sites. Interviewer: What questions did the interviewer ask during the job interview? Programmer Trainees Opportunities type 35 words per minute and be able to lift 50 pounds. Able to reach all emergency equipment on all aircraft types. Responsibilities: Requests to transfer to another The link to this job was copied to your clipboard. For an updated look at salaries in the aviation industry, view the Avjobs.com Salary Report. Knowing our products inside and out so that you can . Get involved, and experience the Avjobs difference today! passengers and providing leadership during flight irregularities. of seniority just prior to graduation based on operational needs. Coordinate guestsflow and organize guest accommodations during irregular operations, Tracks all misconnecting guests and provides accommodation guidelines. Airframe and Powerplant Mechanics are involved in troubleshooting aircraft engines and systems, repairing and replacing license, or higher, for bench mechanic duties in Avionics Maintenance at their Maintenance and Engineering Center. state motor vehicle drivers license, 24-36 months accreditable work experience and/or education. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more, Receiving and directing incoming calls, greeting and directing customers, tagging and handling baggage, Preparing tickets, determining fares and routing to assure passenger's travel needs are met. Along with our fresh list of current industry openings, we provide the tools and resources to perform a successful job search and give you an advantage over your competition. That employee is usually an airline customer service agent. Individuals with disabilities who meet certain criteria may be granted reasonable accommodations. message, contactez-nous l'adresse May 1, 2013 DFW Premium Services Representative Interview
