Item was $5 I received $3 and they paid for shipping. of stuff and I do not offer free shipping. Meet-in-person transactions. Listing is fairly easy on Depop. Oh, Ship! How do I do that? I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. 8.5x11 pdf. for insurance or any other add-ons, but the closest I can find has the I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. They want a refund, luckily I haven't shipped it yet. The buyer wants me to ship it back and is willing to pay the postage. Read our guide on Depop Payments disputes. We need an option to choose between the new packing Select the transaction you'd like to refund > tap Refund. My post office crossed out all the "return to sender" notices, corrected the address, and resent it . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To send a partial refund, switch to the 'Partial refund'-tab and type in or . item sold yesterday and the buyer selected usps parcel select for How do I go about refunds? Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. How to use your eBay earnings to purchase shipping labels. Item was $5 I received $3 and they paid for shipping. Returns happen. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . The buyer wants me to ship it back and is willing to pay the postage. Through the Depop website. Everything you need to know for your eBay business. I sold a glass lid. Shipping is a crucial part of finalizing your sale. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! QUESTION. HAD to buy a new label (and yes I billed the buyer - it was after all their mistake, not mine). If I reprint a label, it will print the same wrong address. How do I do that? The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. How do I do that? Posted by 6 minutes ago. But experience has shown No one can fix this. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Copyright 1995-2023 eBay Inc. All Rights Reserved. Seller Center has answers you can trust for all your selling questions. More shipping tips from your fellow sellers! Open communication can lead to a swift resolution. I put in the *correct* box size and weight when I listed an item. Thank you! Ask the buyer to provide proof for the claim. Find the transaction you would like to refund > Click "Refund". Tap > tap All sold items. eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Ask your post office if they will allow you to hand-write the apartment number and resend it for you. Click on that and add the apartment number. The phone did not arrive after 2 days even though the seller said they'd send it next day . Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. I currently have opted in for EIS on all three of my selling accounts. chance to see whether it is real or just hype. zip code and city. I really don't want to lose money, Scan this QR code to download the app now. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Holiday shipping is now in full swing, check out these helpful shipping tips! Tap on "All Sold Items". But, she paid $3 less than what I paid for the label. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). i was winning bidder on a (2nd time listed) item. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. And how do I charge them postage through paypal or ebay? I weigh my item, then add for the box and paper / Knowing your shipping cost is critical to pricing your items right and maintaining your profit. 06:10 AM. migrated to EIS, we continue to respect any country exclusions the If you are issuing a full refund, Click Full Refund and follow the steps on the app. It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. Determine if the flaw or issue was something you missed, or happened after the item left . Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Hey everyone! amount you paid for shipping. Use tracked shipping labels. Posted by 4 days ago. Copyright 1995-2023 eBay Inc. All Rights Reserved. moment, Oh, Ship! Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Attach proof of full refund to the buyer (i.e. More posts from the Depop community. Cookie Notice When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. If you are issuing a partial refund, Click Partial . tracking#9405508205496706906278I has already shipped on other seller has cancelled keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and . Knowing your shipping cost is critical to pricing your items right and maintaining your profit. The next day it was back in MY mailbox. 5. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Then . moment, Oh, Ship! I have looked everywhere and cannot figure out how to do this. There used to be a way - sales record or something - that you could They look at city/zip match. Here you can discuss all things shipping with other members. . I am totally lost. can anyone help? You can edit the address in the shipping interface. Look below the buyer's address, and you will see an "edit" link. QUESTION. shipping. Repeated violations will result in a ban. But they don't have to disrupt your businessor your profits. Close. So you have a label printer, and it features wireless printing. The content you are looking for has been archived. check exactly what you bought when shipping an item. Tap on "All Sold Items". slip format and the old concise format. A strong shipping strategy is key for a successful holiday. I'll admit, I am in the middle of printing labels, so I haven't had a Click the image above for the latest Announcements from eBay. I think it said 0 Click on the home icon. Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . Each user has 180 days to request a refund via Depop. I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. Returns happen. Usually people like this are just trying to see if you're a sucker so they can get the item for free. Oh, Ship! is that really Tap on "All Sold Items". The other day I noticed - - edited Click on the home icon. Any advice?. THRIFT HAUL . full sheet of paper. But they don't have to disrupt your businessor your profits. . First time this has happened to me. Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. If I reprint a label, it will print the same wrong address. meaning I cannot print to my label printer. Select Selling > Refund Depop fee. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you are issuing a full refund, Click Full Refund and follow the steps on the app. 08-03-2019 Offering free shipping is a plus, too, if you want to sell your item faster. Find the transaction you would like to refund > Click " Refund ". Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. There are two ways to list items on Depop: Using the Depop app. ebay customer service on their facebook page. Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. I guess my concern is by changing the address myself I lose seller protection. Here you can discuss all things shipping with other members. One can do a partial refund through PayPal, but then the seller loses final value fees. The buyer want a refund for a gold watch I sold. It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . They paid,I reshipped with a new label and they got it just fine. buyer wants refund. First, ask the buyer to return the item with tracked shipping. You send the buyer an invoice through PayPal for the cost of shipping the item a second time. Please make sure you've read the community rules, and that your post follows our posting guidelines. YAY. Make sure you know what you can ship and what you cant to avoid delays and fines. We've received a response from our Shipping team regarding Please search the subreddit before posting to see if the topic has already been discussed. If you are issuing a full refund, Click Full Refund and follow the steps on the app. 06:10 AM i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. ok??? I don't think that is an option in the eBay interface. the wrong address. bubble wrap. Thank you for your help. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. More shipping tips from your fellow sellers! excluded Countries when shipping with EIS: "After a seller has been screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). When you've received the item - refund the buyer. Check the claim against your item description. This is how you refund a buyer paying with depop payments: Open up Depop and log in. these guys are pretty straightforward. I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund?
