i will more than happy pay what is owed in a timely manner to the best of our abiltiy however is it common practice to get harrassed even before we get a bill? First I had to fax my RX and sleep study three times before they admitted they had it. Care Check is a complimentary service that leverages education and early intervention to slow the progression of COPD. This is a life or death situation when I call and need help because their equipment stops working I was receiving some supplies from Lincare for about two years and they never told me that there was a problem with my insurance and that it did not cover all the expenses! It came with an insensitive & rudely written letter demanding immediate payment. Lincare Holdings: Reviews, Complaints, Customer Claims, Page 16 I don't understand these people because the people they service are depending on them. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Fortunately, Medicare Part B covers durable medical equipment as long as the equipment has been deemed medically necessary by your prescribing practitioner and meets other required criteria. We offer detailed product pages, a mask sizing guide as well as a 30 day risk free trial on mask purchases. But it is getting harder and harder to make things work. Our PT/INR at-home testing allows patients taking Warfarin to monitor their blood anticoagulation levels weekly at home. I immediately called Lincare and was told by 2 different people (Ray and Gregory) at the San Diego location that the driver, only identified as Chris, did exactly what he was supposed to do. I didn't notice until they sent me a bill for several hundred dollars (without any explanation, itemized invoice, or any references at all just a pink-colored form letter to "pay the delinquent account". of Medicare-covered, home-delivered CPAP supplies: All material on this page are the property of LincareCPAP. I have been without supplies for some time now, and started re-using and recycling my husband's c-pap supplies when he receives new supplies for his machine. Even worse, I had double paid so many bills already that I had a credit -- and rather than refund me that credit, or apply that credit to their next attempt to double bill me, they simply ignored that credit until I called and asked them to send me a refund check. We tailor our pediatric treatments, whether they need respiratory therapy, enteral feeding pumps and supplies, apnea monitors and more. In trying to get my problem solved I did not receive return phone calls and was passed from phone transfer to transfer when I did contact a person. She remembered be from the past and trying to get a hold of me regarding my insurance. For larger orders: normally, can range from 48 - 72 ours or longer if production is required. Join thousands of customers who enjoy the convenience We offer a wide variety of home health care services that can be delivered at home, as well as in nursing homes and other long-term care facilities. Our PT/INR at-home testing allows patients taking Warfarin to monitor their blood anticoagulation levels weekly at home. They are harmful to people not helpful. Date was 12/16/2015, time 2:15- 2:30 pmDelivery driver was an a** was telling me what I needed for oxygen, finally was able to get some o2 bottles from him but he said that 8 bottles is all I will get for my 2 week stay and he won't be back. Our nebulizer therapy delivers medication directly to your lungs so you can inhale and exhale more freely. Most insurers, including Medicare, Medicaid, and private insurance carriers, offer some degree of coverage for durable medical equipment. I purchased a C-Pap machine from your company I believe around 3 years ago from your Visalia California office. What To Do With Your Old Oxygen Tanks - AED Superstore Blog At Lincare, we are committed to providing quality customer service. Finally we ended up calling the police on one of the drivers. However, due to the cost of DME, many insurers take extra steps to ensure patients meet health insurance coverage requirements which may include patients using the devices correctly . If you're concerned about your health or worried about specific symptoms, please consult a doctor. have been waiting for 11 months for my portable machine was told 2 months left message no call backs talk to operater said will get call back never happens. I ALWAYS CLEAN THE VENTS MYSELF, BUT I LET THE COMPANY REPLACE IT. Lincare will deny they have doctors rx to change pressure put you on hold for 30 min pick up take your personal info put you back on hold for 5 min, then disconnect and never return the call. Lincare's HeartSteps program is designed to aid you and your practitioners effective management of congestive heart failure (CHF). I have contacted my insurance company and was told by them I had to go through the company I purchased my machine from for my supplies. They do not appreciate nor deserve anyone's business. That is why I'm going elsewhere. We tailor our pediatric treatments, whether they need respiratory therapy, enteral feeding pumps and supplies, apnea monitors and more. LinCare is a Fraud. I finally sent a letter to my Medicare Advantage and also Medicare. Now she told me my acct was inactive due to no activity! DONNA, I REPLACE THE FILTER BY ASKING MY SUPPLIER, THEY USUALLY ARE VERY ACCOMADATING AND GIVE ME ONE. For residents with chronic breathing disorders, our long-term care services may help them achieve a higher health-related quality of life. however we never recieved a bill. Still have not been able to speak to a live person. I sent them the 2nd of 3 installments. Well Thursday the 21st of April he received his new machine but that was it . Run! Insurance Considerations - Coverage and Compliance - Lincare Holdings A Diagnostic Fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment. I've been with Lincare for over 20 years. 2023 Lincare Holdings Inc. All rights are reserved. She is the epitome of care, concern and respect. show. Then nothing was done for three weeks because "we did not have any machines". I have been waiting for these Filters, since Jan. 27, 2016, , I keep getting the run around about them. (Depending on the circumstances of your return a nominal shipping and handling charge may be required.) This includes a variety of products and devices, such as wheelchairs, nebulizers, ventilators, and CPAP machines. Zappos. ( REALLY ) you provide oxygen supplies I think that it would have been some thing that can't be put off so I stayed up all night because a bottle will not last all night and didn't feel like putting my daughter thru another death within 2 weeks. Each time I call there is either a reason no RT could come for an interview-"he was fired" or "we will get back to you" or "I am not usually at this station but I will call you about this before I leave the office ". This company has become the biggest $#*! Don't walkRUNNNN from this place! Please email us or call 888-505-0212 and a care team member will be happy to assist with troubleshooting and diagnosis. The second bill from them the following month was again, rude & demanding. This company needs to not be in business, especially with such vulnerable customers who depend on them. Two months later I was billed by direct withdraw from my checking with no further services rendered, nor authorization. High Frequency Chest Wall Oscillation (HFCWO). This icon indicates that you are leaving the Company's website. My son and I had to carry the bottles from truck/van to house which was BS, then he gave me only 1 yes 1 cannula My daughter needed medical equipment NOW. And I'm on hold for 45 minutes I have made a complete history, day by day, hour by hour at times. I am having the same problem, Dr ordered new machine for me, I needed new supplies so they send me the supplies for the machine I had 5 years ago. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. Now we have to have a camera with us when we have any contact with anyone with the company. Strive to make a difference in every patients life - every day. It took Lincare three months to fill my CPAP order. Your health is important to us, and so is your peace of mind. Excellent personal service when I had to go down to Farmingdale New Jersey to fix my machine or to get a new one very easy to contact and to get supplies when needed once again thank you for the excellent customer service as always. I also asked to speak to the Manager, Don and was put on hold for a least 5 minutes. This caused bounced checks for which I doubt I will get reimbursed at this point. In the position she is in she should be able to put whatever issues she has aside. I have to argue with these people every time. While you may find the information provided on this site helpful, please understand that it is not in any way intended to replace the advice of a physician or medical professional. Millions of people live with the adverse effects it can have on their health, mood, and energy levels. About a year into having my machine I went through several debilitating life experiences. She promised that this would cease immediately but it didn't happen; I still received two more invoices/letters. The filters can be order on line. Call your local recycling center. Centralize your patient forms and documents, including Assignment of Benefits (AOB), financial hardship, disclosure and consent form (DCF), and more. I was a Lincare customer for 3 years and it was an awful experience. Find a variety of durable medical equipment, from mobility aids to sleep therapy supplies. Lincare's commitment to supplying our nearly 2 million patients and thousands of providers with superior products and services doesn't end there. Products used:Resmed CPAC and Airfit Full Mask, Kelly Wood went out of her way to help me. This complaint was posted by a verified customer. When we called them to see why they didn't show up they got very ugly and mean. Firstly avoid this company if possible. Unauthorized charges phone call wait time, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free.
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