written by Sorry to ask so many questions! No delivery, no update saying that they weren't delivering, absolutely nothing. WebJoin the 5,909 people who've already reviewed TNT. It goes against our guidelines to offer incentives for reviews. 2023 Trustpilot, Inc. All rights reserved. TNT is right, because using them blows up in your face! We have already reported on the shambles at the DVLA. Horrible courier company. "We are aware of some additional reported issues from customers related to missed deliveries by our delivery partners, and are working closely with our partners to establish the root of this issue," she added. But delays delivering the documents are adding weeks on top of this, according to complaints on Trustpilot and Twitter. I had to give them delivery instructions on how to get to my property and my contact number before it was delivered It takes over an hour to get through the queue on the phone. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Intellectual and other property rights to the information contained in this site are held by TNT Holdings B.V. with all rights reserved 2017. This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network. The driver did not request a signature or take a photo of the delivery. Asha12 Includes 5 waxes. We received regular updates and they have saved our holiday, cannot thank TNT enough. Just a quick update and hopefully this is will be helpful to someone who are experiencing the same problems. But the reports on Trustpilot from people trying The option for redelivery is nothing more than just an option, as they continue to postpone it day after day. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. For other inquiries, Contact Us. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Read about our approach to external linking. Adult passport was posted through the letter box as we weren't in, child's passport was delivered at 7.30 saturday morning. Worst overall is that the automated system is impossible and will not let you speak to anybody without an account number. Some have even had their passport or application supporting documents lost by TNT.". Wednesday morning we got a text, waited all day still nothing called at about 6pm and was told there is still enough time for delivery to be made as soon as it got to 7pm the delivery date changed again to Thursday I tried calling but their office was closed. Takes ages to get through to them on line. Someone has just done a review of TNT on trustpilot and all I can assume is its someone from their PR company because it says how wonderful they are! Like many others, I have sat at home (taking unpaid leave) to accept a delivery, only for it to be registered as unable to deliver package. On Friday, they took a picture of my door and said I wasn't at home while in fact, I was working from home and wasn't in a call or anything. Were you able to track it? Having said that I waited at home for 6 days (or made sure there was someone else there and we sat in the window watching outside the whole time). On board the worlds last surviving turntable ferry. This contact should be given to Royal mail . As if I havent! There were no calls or messages. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. I can accept the odd delivery problem, but forging my signature is wholly unacceptable, and gives a big question mark about credibility, trustworthiness, ethics and legality. Same issues the following day, but this time the bar code was for another address, not mine. Could not tell me when to expect delivery and I'm still waiting. When I contacted them the next day I was told that they tried to collect but the premises were closed. Found a tracking number by using passport application number on TNT service as was never contacted with one by TNT. Not even had a notification from TnT about another delivery despite the eldests passport application saying its been dispatched 24 hours before the youngest. To make matters worse, when they foul things up, they NEVER attempt to make amends; it's always the take or leave it service. Live status tracker updated three times to tell me the package had arrived at their depot - how can I trust it!? It states that thousands have experienced "significant delays" in getting their passports delivered in recent months, and many have cancelled travel plans as a result. On three different days! in Wolverhampton collect from us regularly after each sale. "Many have had to cancel their travel plans as a result and lost out on hundreds or even thousands of pounds. Some desperate punters have even driven from depot to depot to try and find their documents after booking flights abroad. The 9-digit shipment number (also called waybill or consignment number) is located on the left side of the invoice, about 3cm below the customer number. written by 67095547. TNT were due to collect a parcel from my home address and then deliver a replacement. The customer service person took my contact number on the 9th March 2012 and promised to call back to confirm but she never bothered. on 29/09/2021, Scheduled pick up at 1pm t 4.30 pm - had to pay a guy to wait for 3 1/2 hours as I was away - 150 for the guy waiting, but no show. written by And now I have to call begging for answers about something that wasn't my mistake. Then they delivered it on a different day than I rescheduled for, and I found my documents creased and folded in the letter box. on 17/02/2022, I will never recommend TNT to anyone, I was meant to have my passport delivered to me on a Monday as it shows on their website, waited no message nothing at the end of the day when i went back on the site, it has changed the delivery date to Tuesday. Fast track appointment Wednesday morning, brand new passport in my hand by 11 am Friday morning, thanks to TNT! My passport was delivered to the wrong address, despite disclaimer on front of envelope that important items were enclosed. It often happens on a Friday as Driver is in a rush to get back and can't be bothered to deliver. The Passport Office says that it can take up to 10 weeks for passports 'as many people put off applying during the pandemic' but that is just for the application and doesn't include any delay caused by the delivery service. Then another one this morning, said out for delivery today . But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. They make it impossible to contact them!! Thankfully the neighbour 2 doors away received it but stated the envelope was thrown outside their front door without an ounce of care for the documents inside and the fact that it was being delivered to the wrong address. DPD are probably the only courier company I haven't had an issue with personally. Same issues the following day, but this time the bar code was for another address, not mine. Our standard liability for any loss, damage are outlined within ourTerms and Conditions. Managed to get through only to find out its tnt. Some options for our customers include: Mail Boxes Etc. NO ONE is held accountable and hardworking people are wasting time and losing money due to the TERRIBLE SERVICE. TNT have let me down time and time before, and an absolute rubbish Company that you can only rely on to be unreliable! The company assured me it had. on 04/02/2021. Rescheduled for Saturday only for them to go to the wrong building which says "Marketing Suite" (not residential) and they had the audacity to take a picture of the office saying that I wasn't at home again.They know full well how important a BRP is but decided to make our lives extremely difficult to get this document. NO ONE is held accountable and hardworking people are wasting time and losing money due to the TERRIBLE SERVICE. Do not bother with this failing company, booked pickup at 11am and no show from them. Worse delivery courier ever I dont know why big places like home office working with them for the second time theyve sent me an email saying they try to deliver my parcel and apparently I wasnt home so they couldnt deliver it then u have to reschedule the date, and I was home for the first time and second time no one knock the door, on it website it says delivery time 8am-8pm but they sent me an email at 6 oclock in morning. I had been in all day! Honestly sh**t service, this company needs to be shut down. 'I could easily have chosen to collect from the passport office, as I live in London,' she says 'But I chose the one-week passport delivery service as I thought this would be safe. I've been waiting for my daughter's passport for several weeks now. Waited all day again NO passport . I've waited for two days for delivery and they told me that the business wasn't available and was closed, what rubbish as I've been waiting for them for two days!!! Will I need a booster shot to travel in 2022? What is the volumetric weight and how is this calculated? Most travel insurance policies won't cover you if you're unable to provide documentation needed for travel before departure. Eventually, when I call the EU department asking where my biometrics card is, they say they have sent it out long ago and give me a tracking number. Your new passport will be sent to your Romanian address with the TNT express mail service once processing has been completed. An unbelievably bad company. To calculate the top 5's we take the following factors into account: Latest items in Postal & Delivery Services, Radius Logistics Pvt. II31 Anyone can write a Trustpilot review. "Some have even had their passport or application supporting documents lost by TNT.". First they tried to deliver my documents to the wrong address, so I had to reschedule. There is no contact with them. Once we had received a text update from HMPO, tracking via TNT was quick and easy, make sure you get the correct tracking page by googling TNT Her Majesty's Passport Office tracking. The automated service and the actual customer service agents of TNT were very unhelpful. When I tried to complain upwards, I was given another number to call that goes through to FedEx. He did say to me that you dont have to be at home.
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