Rang to book car in for emissions problem, fitted me in first thing next morning. MINI Leeds - Stratstone Find out how we combat fake reviews. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. You can unsubscribe from this at any time. Here are 8 tips for writing great reviews. I was assured the first one would be cancelled however both transactions went through and twice the cost of the car was taken from my account. Companies can ask for reviews via automatic invitations. Courtney Stratstone Mini. We strive to create the most competitive deals on new MINI modelsand we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. Stratstone Derby - appalling service. Everyone's a winner. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Occasionally we will send out newsletters promoting our offers and discounts. Anyone can write a Trustpilot review. Voice your opinion today and hear what 106 customers have already said. Very happy with the overall experience. Voice your opinion today and hear what 115 customers have already said. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Excellent customer service and communications throughout. We also ensure all reviews are published without moderation. Companies can ask for reviews via automatic invitations. Courtney Stratstone Mini. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. We value your feedback and take pride in providing the best possible customer service! Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Very happy with the overall experience. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . Find out how we combat fake reviews. Find out how we combat fake reviews. The deals they offer are brilliant and nothing is too much trouble. - their short term thinking just demonstrates the customer experience is not a value BMW believe in! Stratstone might be slightly more expensive but the service and care from all departments makes it well worth while. What are the opening times for Stratstone Mini Leeds? They kept it overnight so they could listen to it cold start and fixed the problem that day. We are absolutely thrilled that you have rated us so highly! Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! We are absolutely thrilled that you have rated us so highly! Here are 8 tips for writing great reviews. The branch is always available for any assistance that you may need. Had BMWs for 25 years and the service just gets worse and worse. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. I would highly recommend this dealership if you are looking to buy a Mini. Discover the new BYD ATTO 3 as we explore its features, design and practicality. Travelled to dealership to collect car and handover was seamless. I cant thank Gary and the team at Silverlink enough for their care and attention over the years. Companies can ask for reviews via automatic invitations. However, throughout the period from ordering last February through to handover today on 23rd June, Paul was extremely helpful, understanding and friendly and made matters uncomplicated to enable the transition to run seamlessly. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Our Stratstone MINI retailers have access to a broad range of offers on MINI's range of new cars. Be warned, my experience with Stratone mini Leeds was not pleasant.The sale person, however was accommodating and helpful, unfortunately that is where the positives end . Discover the latest addition to BMW's range of M cars, the New M2. Collected the car today after he got it sorted in record time. Took my Mini for its yearly service. Very knowledable reception staff took very good care of me. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. 2023 Trustpilot A/S. Do you agree with Stratstone - MINI Leeds's 4-star rating? All my interactions, from the phone, to in person at the dealership, were very robotic. Difficult to even speak to someone nevermind resolve the issue. We value your feedback and take pride in providing the best possible customer service! Visit us today. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . You can unsubscribe from this at any time. Technician provide a very comprehensive report and video. In their words "For some reason it hasn't come through and we're already full tomorrow so can we rebook it". Stratstone MINI - | Facebook Stratstone - MINI Doncaster Reviews | Read Customer Service Reviews of All rights reserved. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? As always the service was top notch, personable and efficient, and got a great deal on my new car too. Three days later the money was returned but it took Statstones a further three days to contact me to find out about my complaint. Rang to book car in for emissions problem, fitted me in first thing next morning. I so appreciate it .. a very positive and reassuring experience. The member of staff did apologise but too little, too late.So a word of warning if you buy a car from Stratstones be careful how you pay for it. Will definitely get my next bmw from here ! Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Took just one week from first visit to home delivery. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. I will never use Stratstone Mini again. Keep your eyes peeled for more Big Love content as we set out to deliver. Rang to book car in for emissions problem, fitted me in first thing next morning. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www We value your feedback and take pride in providing the best possible customer service! Stratstone - BMW Leeds Reviews | Read Customer Service Reviews of www See how that goes. Politics latest updates: Union leader Pat Cullen says nurses are pushed Situated on Gelderd Road. They think we customers ate stupid!! This morning on Sky's Sophy Ridge on Sunday, nurses union leader Pat Cullen attacked the government over its failure to give RCN members a decent pay rise as Transport Secretary Mark Harper . Customer Services, Simply excellent throughout. We are absolutely thrilled that you have rated us so highly! 10 out of10. Won't bore everyone with the finer. Harrogate BMW. Hi,Many thanks for taking the time to provide us with this review.We love to see such great feedback! Discover our exclusive range of nearly-new, ex-demonstrator and delivery mileage MINI cars. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Stratstone Mini Leeds are a car dealership based in West Yorkshire. For context, Elland Road, home of Leeds United, is located within walking distance. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. We are absolutely thrilled that you have rated us so highly! I was dealt with by Ellie who was excellent and the whole process went smoothly. Official MINI Retailer in Leeds. Find out how we combat fake reviews. Kindest regards.Customer Services. I found this Strastone employee very abrupt unwilling to accommodate, argumentative, rude and quite honestly out of her depth for such an important part of a car purchase .I could write an essay with issues that occurred, while dealing with the handover person .For this reason I will definitely not be give anymore business to Stratone Leeds or the dealership, end of and would recommend you stay well clear, there are plenty of really good mini dealership out there, that I am sure would appreciate your custom !!! Big thanks Jamie and co, you are doing things right. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Apparently car needed almost 3000 of work. State of the m4 cs was horrendous! Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Thank you for taking the time to leave us your rating!Customer Services. . stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Very professional, friendly and very informative. Harrogate Stratstone BMW (Pannal)Buying an approved used car, the service was really good. Hi Mark,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! My loan car was amazing and so was the service and repair. stratstone mini leeds meet the team. It goes against our guidelines to offer incentives for reviews. My experience with Stratstone BMW Leeds My experience with Stratstone BMW Leeds was great, pleasure to deal with and staff there are great. Stratstone Confirmed as BYD UK Leading Launch Partner, With Two Dealerships Opening This Week, New Range Rover SV Lansdowne Edition Unveiled at Stratstone Land Rover Mayfair, A Q&A with Land Rover Mayfair's Head of Business, Stratstone Mercedes-Benz of Ayr Sponsor Ayr Rugby Club for the 2022/2023 Season, Mercedes-Benz Reveal New and Upgraded Electrified E-Class, BMW Enables Digital Key Plus for Android Users, New smart #1 Electric SUV: Prices and Specifications Revealed, Jaguar Land Rover Announces 15 Billion Investment in EV, New BYD ATTO 3 Electric Car Review | Features and Walkaround, New 2023 BMW M2: Discover BMW's 453bhp Coup. How did they know I'd booked online if it hadn't come through. Huge thanks to Ellie, initially, and lastly to Steve and Paul. I took the time to look through their website and choose a car nearly 40,000 . I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. The BMW Digital Key Plus is now available for smartphones with Android operating systems. 08:54:04 Attack ad 'not racist', Starmer says The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. So I could also get my MOT completed on the same day. Best wishes,Customer Services. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Thank you for taking the time to leave us your rating!Customer Services. On this occasion I had to go elsewhere and pay for work that was allegedly carried out in store. A few weeks after servicing the car, I went in to determine what price would be quoted for two front tyres on our MINI COOPER. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. The authorized Ferrari Stratstone Manchester has a united and compact team of expert technicians ready to assist the clients for all their needs with professionality and courtesy. Reply from Stratstone - BMW Chesterfield. Never ever in my life will I ever go with Mercedes again if I remember rightly when I was first looking to purchase a Mercedes I got the same treatment at their store so went to and independent dealer - from repeated dashboard errors , rude abrupt staff and absolute shocking customer service - how theyve got a good reputation I do not know Anyone want to buy a Mercedes? I will never use Stratstone Mini again. For complete peace of mind, rely on an Approved MINI Service Centre. No one could find the fault except these guys. Lady very helpful on the phone. Matt Lee-Shevloff. Best wishes, Customer Services. Got a call 12 hours before the appointment to be told they hadn't got the booking. She booked me in, I was impressed that she rang the day prior to having them fit, to remind me of the appointment, of which impressed me. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. I can see we would have a poor relationship if I bought a car from this dealership. Gelderd Road, Leeds, West Yorkshire, LS12 6EG. Hi Anna,Thank you very much for 5* review! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Travelled to dealership to collect car and handover was seamless. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Huge thanks to Ellie, initially, and lastly to Steve and Paul. Bought a replacement key for almost 200. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. New cars have been difficult to obtain and delays have happened. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. I was dealt with by Ellie who was excellent and the whole process went smoothly. Hi,Thank you so much for taking the time to review your experience with us. Ryan has been with us for 5 years now, and is an integral member of the team here at MINI Harrogate. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. The salesman was a very pleasant & helpful young man. Thanks again!Customer Services. Wont be buying from them again ever. If you think theyve got no time for customers then they have even less time to check the quality of the vehicle. Jamie at service reception desk very helpful too. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. 2023 Trustpilot A/S. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. Stratstone BMW. Here, you can find the latest Stratstone news and keep up-to-date with the most recent information. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. The staff make you so welcome, they are very friendly with excellent customer service and product knowledge. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Rang to book car in for emissions problem, fitted me in first thing next morning. I spoke to a female reception advisor who informed me that someone would ring me back. Just had the first service on a second hand car I bought last year from Strastone. Stratstone | 15,606 followers on LinkedIn. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. . No, response. Official MINI Retailer in Leeds. Would 100% recommend this dealership. I was looking to purchase a car from mini Leeds they offered me a great price on my car Paul Rosen Was very helpful & managed to get a great price for my car however I bought . Find out how we combat fake reviews. Thank you for taking the time to leave us your rating!Customer Services. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. I was dealt with by Ellie who was excellent and the whole process went smoothly. Best wishes,Customer Services. The whole experience I received this week has stopped me from buying a new BMW. Do you agree with Stratstone - MINI Leeds's TrustScore? Hello LinkedIn, I have just under 48 hours to sell this STOCK BMW I4 40e M Sport with the amazing Pro Pack!
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