verizon trade in problems

All tip submissions are carefully reviewed before being published. Verizon trade in for iPhone 13 | MacRumors Forums I have the confirmation email for the trade-in phone being received and inspected but I don't know which email address to send it to. The FCC form is quick and easy and could really help others facing similar frustrations. Archived post. Get up to $500 when you. Trade-In Value: Your Top Questions Answered | Articles | Verizon I feel verizon lied. Im supposed to check back in 24 hours. 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. And not just the "Sorry you had a bad experience, go offline to email, but we probably wont respond with something useful" posts your admins keep making. That is a standard industry practice. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit. Please send us a Private Note, to take a closer look. If you misplaced your shipping materials, visit our Trade-In Tracker. I understand you have no confidence in your trade-in. Learn more How many times have you complained to Verizon Wireless and gotten nowhere? I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. If you requested shipping materials but can't find or didn't get them. Send or bring your devices to Verizon within 30 days: If you asked us for a shipping kit, we'll send you a shipping box, padded envelope and prepaid return label for each device you're trading in. Stop saving old devices; cash them in credit towards a new device instead. I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. In fact, contacting the FCC may help fellow and future Verizon customers avoid a similar fate of endless aggravation. Enjoy! Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). It is common for some problems to be reported throughout the day. AT&T: This free offer is good only when you trade in a Galaxy phone. That's what my trade in status said on the app. Does Verizon trade-in cracked screens? So I wanna know if anyone else actually got their credit? Don't see it? Android is a trademark of Google, Inc. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Spent over an hour tonight (again) trying to work this out. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). I feel your pain. Note: Authorized Retailer locations dont accept devices for recycling. IMPORTANT: Send in only one device per package. They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. First time I called, the rep told me the trade wasn't logged in and that's why I was being billed monthly for the entire $700. Visit our Verizon Gift Card FAQs for more information. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Your submission ID is a unique identifier you can use to track your trade-in submission. It is terrible to read about your experience trading in your phone, jennk1. You can check the status of your trade-in submission online at any time. What's that called in statistics again? Enter your ZIP Code and filter for "Verizon Company Store". Re: Trade-In kits not received FOUR times. Nothing moves as fast as technology: Todays high tech is old news tomorrow. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. I can understand where your concern is coming from regarding the difference in value. Yes. Archived post. You can purchase / trade together, or you can purchase a new device and then trade in an old device later - and still get a promotional value. Please sign in again to continue. iPhone trade-in: How much is your phone worth? On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade. I am exhausted and frustrated. A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Use our. Go to My Devices in My Verizon. My issues with the trade in credits are still not resolved. What else can I do, because even support has admitted that the IMEI number is a Galaxy S9. Use your submission ID or email address to order a new kit or print another label. I wasted months and days and hours of my life trying to sort out issues with my trade-ins. If you claimed a trade-in promotion for a device that is not eligible, well give you the trade-in value of the device, excluding the promotion. Correct answers are available for this post. I have spent hours on the phone and chat trying to solve problem, to no avail. When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in. Why it was never clearly explained to the customer by all reps she chatted with? Finally, they instructed me a way to request a mailing label that I needed to print myself. So, I got all my phones packed up and shipped (with a photo of all phones powered on and operating next to each mailing label). You can put it toward a tableteven a smartwatch. Even if it's zero, we can still recycle the device for you. If the FCC recieves enough complaints, they can document a pattern and force Verizon to clean up their act or face serious consequences. No. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. I then picked the Samsung Galaxy S22+ for my new phone with Verizon. Overall, the entire process generally takes 4 to 6 weeks. Downdetector only reports an incident when the number of problem reports is significantly higher than . Your device(s) is appraised and you get an email with the final appraised value based on make/model, eligibility and condition. If you choose to trade-in online, expect your credit within 1-3 bill cycles after appraisal. I upgraded to the iPhone 13 pro and traded in by iPhone XR. Reddit - Dive into anything We will inspect your trade-in device to confirm that it is in the same condition described in your trade-in request. *** Check out the trade-in FAQs page. The system that issues the value has wrongly assigned that serial number of that device, and this could be a mistake on Samsung's part (reusing or reissuing an old serial) or Verizon's (erroneous data entry or out of date listing) or just a simple software error. Tonight the rep told me that the trade had been delayed but it wasn't for $800 - my phone only qualified for $400. Thanks to all authors for creating a page that has been read 483,948 times. How Does Verizon Trade-in Work:The Pros and Cons - GizmoGrind Continue with your trade-in by choosing a payout method and your trade-in return method. We're looking forward to working with you! I was told they noted my account with a "documented promise" to assure that I would receive the original quoted trade-in values and not to worry about the 30 days. *Store drop-off and UPS options aren't available in all situations. After reading through so many posts about these same issues with Trade-ins, I can see that this is a pattern with Verizon and feel strongly that the FCC and/or my State Attorney General needs to look into this. UPS sent "proof of delivery" that all four phones were delivered to Verizon. Excludes Verizon Prepaid plans. How to Win a Complaint Dispute With Verizon Wireless. Excludes Verizon Prepaid plans. Have any lingering questions? Add, manage, and cancel all your subscriptions in one place. The most popular is because there actually was a problem with the device once it was received. However, the "damaged" category gets broken down further depending on how you answer certain questions. 2 Be prepared. Due to inactivity, your session has expired. We never want our customers to feel this way. You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. Note: If you don't have your submission ID, sign in to My Verizon and view My Orders. To create this article, 41 people, some anonymous, worked to edit and improve it over time. After a week or so I started receiving e-mails from Verizon that "we updated your trade-in value". Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. File a complaint with the Better Business Bureau. >Aldo. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Watch How to find your device ID for more options. Trade in your old phone - United States - Google Store Help How can I get information about my trade-in submission? We'll confirm the final value after we get your devices and validate the make/model, eligibility and condition. We inspect the device you send to ensure it matches the information you submitted. To get your device to us, you can either: Need to change your trade-in method? We are here to help! Verizon's latest deals now include up to $800 off with an upgrade Not a Verizon customer, yet? By using our site, you agree to our. upgrade. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics. I called and they said not to worry, the $33 per month will start being applied next bill. First noted 2 years ago and now as recently as a few days ago, VZW Forum: Warning Dont Use the Trade In Program. Find out the trade-in value of. Questions? Hello! Thinking about trading in your phone? If you're eligible for Instant Credit, and redeeming your trade-in for market value (no promotional value added) the value of your trade-in device can be put toward the cost of your new device. Mobile device deals and promos FAQs | Verizon Support Shopping & Deals Mobile device deals and promos FAQs Learn how Verizon's mobile device deals work, including Buy One Get Ones (BOGO), trade-ins and free or discounted offers. Here's how to find your device ID. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. After talking to Customer support for weeks, they said that when they look at the trade in, the IMEI number for the phone they received belongs to a Galaxy S9, but for some reason its showing up as a Galaxy S5. How can I get a copy the contract I signed and agreed on? Due to inactivity, your session will end in approximately 2 minutes. Even if your devices have no value, we can recycle them responsibly for you, for free. You can use the envelope icon at the bottom of the page using the link below. Get up to $500 when you. rpaulmerrell 6 mo. or put that toward a. device. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Please send us a Private Message for additional Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals Deals Deals When you trade in or recycle your old devices, you reduce clutter and protect the environment. Request a shipping kit during the online trade-in. They basically said the store personnel and I were wrong, but they understood and were very sorry. Verizon trade in problem. Need help. : r/verizon - Reddit If you requested shipping materials and didn't receive the right quantity, contact the trade-in care team at 800-416-8894. Issue your credit or Verizon Gift Card within 1-2 billing cycles. Scan this QR code to download the app now. If you use your own shipping materials, you must securely pack and label each device in its own package. You can trade in devices with us and you may earn a PayPal account credit or Verizon Gift Card. "Warning: Don't Use Trade-In Program" VZW up to no good. If so,. So, basically, they are only giving me a little more than $200 of the $2400 they promised and one phone is unaccounted for. If you have more questions, or need anything else, Verizon Social Media is here for you 24/7. What the hell is going on? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here's clarification on the most common questions. The $35 fee helps to recover some of that revenue loss. I spent another 3+ hours today trying to reach a resolution, explaining the situation multiple times before someone finally acknowledged there was still a problem that needed fixing. For those of you enrolled in a monthly device payment, you are eligible to trade-in for a credit. Each time the customer service rep assures me that this is very unusual, and they will resolve it for me and "not to worry", that I will be credited the full amount of the promised trade-in. I encourage others who experience similar problems to do the same. Please help! Get up to $500 when you. It's very quick and simple and will get results: Hello! I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. Stores your username on this computer. Our goal is to provide you with the best experience. Yes, Verizon accepts devices with cracked screens, but you won't get as much money for them as you would if it was in good condition. Please respond to the Private Message we're sending so we can get a solution in place. If you chose to provide your own packaging and labels, pack devices securely so your trade-in doesn't get damaged in transit. It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. Damaged devices have less value. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Trade in problems! - Verizon Community Check your spam folders because we send all notifications about your trade-in to the email address you provided. Here are your options for trading in a used mobile device to Verizon: To learn how to trade in your old device, watch our Device Trade-in video or read our Mobile device and phone trade-In guide. Yes. Use your submission ID or the email address that you used when you first made your trade-in request. The process listed below will get you to the executive levels that can and will make a corporate decision that is generally in your favor (provided your complaint is justified). Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. Verizon's awesome 'broken phone' deal is back with a bang to give T Verizon customers might earn a Verizon mobile account credit or PayPal credit. Today, they credited my account with $142. If the trade value is less than the remaining installment balance, then you will continue to pay the installment until you reach 100 percent of the cost of your device before purchasing a new device. It nearly drove me insane. We want the trade-in process to be smooth and easy! Mobile device and phone trade-in guide | Verizon Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. wikiHow is where trusted research and expert knowledge come together. I was promised $2400 for trading in 4 phones and it was NON STOP issues, one after another trying to get the credits promised. You need the device ID to do a trade in. Visit a Verizon store for help cleaning a charging port. Answer a few short questions about the condition of your device to learn the estimated trade-in value. Anyways, this is a pretty shitty way to treat MANY of your customers, and this is by no means an isolated issue. At any rate, my concluding response to them was that I wanted them to share my experience with executive management because I fear they are engaging in deceptive sales/trade practices and exposing Verizon to serious liability. If you've received instant credit but your trade-in device has not been received by us within 30 days, we'll have to chargeback any credit applied, on your next bill. Plus, a new line is required. Also, $45/mo sounds like multi-line pricing. Verizon outage or service down? Current problems and outages If your mobile device has no trade-in value, you can recycle it. Have a phone you love? Due to inactivity, your session has expired. Once they received my trade-ins, they tried credit me only pennies of the amount promised or just denied they were received. Almost anything Verizon sells. Check out the latest deals from Verizon on smartphones, accessories and more. or Android devices. I selected my old phone, which is a Samsung Galaxy S9 Black 64gb. For those who have experienced similar frustrations with the trade in process or with not receiving the promised trade-in credits - I hope you submit a complaint to the FCC outlining your experience. Sadly, it can slash up to half of the credit you will be getting. Non-customers - Even if you're not a Verizon customer, you can trade in a device and get a Verizon Gift Card or PayPal credit. Thank you for reaching out to us. This takes about 2 weeks from the time we receive your device and you accept the Agreements. Verizon wont accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. We will send you a private message to follow your situation.>Elias, Good afternoon Jennk1, thank you for reaching out the Social Media Team, I can help you get the full credits for your trade-ins. An Arkansas couple claim they fell victim to Verizon's "bait and switch" scheme in a two for one iPhone deal. My Verizon Trade in problems! Device trade-in value: How much is my phone worth? When the new phones arrived, the shipment was supposed to come with the trade-in kits (the bubble envelope and mailing label for EACH phone), but it did not. Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. There were big warnings on the Verizon trade-in page that you MUST use the trade-in kit, but the representative assured me that the printed mailing label would be perfectly fine even though that contradicted their own website. Does my phone have to be paid off to trade in Verizon? Note that I have all this documented in a chat. Sell Your Phone: Trade-In Your Smartphone for Cash | Verizon I feel verizon lied. Verizon won't accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. If I could do it again I'd go to a store so you have someone's feet to hold to the fire to fix any issues. Yes. Visit our Activate your mobile device FAQs for more information. ago Take advantage of Verizons trade-in program to get a new phone at a discounted price. Sign in to the Verizon Community - Verizon Community Clearly I am not alone in this behavior by Verizon based on the number of complaints here and elsewhere. Trade-in your Apple. Delivered within 2 weeks of receiving your device to the email address provided during the online submission. While you "only" qualify for up to an $800 trade-in credit this time around rather than the full $1,000 initially thrown in by Verizon in an attempt to steal T-Mobile's thunder (and subscribers), you can now combine that with a port-in Virtual Prepaid Mastercard worth a maximum of $500 as well. If you're a Verizon customer, sign in to My Verizon and we'll step you through the trade-in process. PayPal credit within 2 weeks of receiving your device. I paid for my own shipping envelopes. Beginning today, every Verizon (NYSE, Nasdaq: VZ) customer can trade in an old phone cracked, broken, sticky buttons and all and get a 5G phone on us with select unlimited plans, on the 5G network you deserve. When it comes to trade-in values, this is where Verizon falls short. Verizon Wireless Trade-In Program: Their Customers Will Love It Bring your device and UPS QR code to a UPS drop-off location. Verizon Gift Card, sent to the email address you provided during your trade-in request. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. We understand that you are experiencing an issue with your services. Step 1: Review your trade-in options Choose a new phone How do I change my address after I place my order? Read about our Citizen Verizon social responsibility policies. Verizon trade in issues? : r/verizon - Reddit Verizon Class Action Claims iPhone Promo Scam I'd like to hear verizon respond on the matter. The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone or the Find My app). {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/v4-460px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","bigUrl":"\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/aid99314-v4-728px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"