We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Please inform the car rental company straight away if your rental car gets damaged. sydney swans goal scorers; 75560197331a538390a79284e851fe0a1f4 2023 ford maverick forum This one doesn't really need an explanation. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. You will have to leave a deposit for the fuel. I was told by wise cars you signed the agreement and that I have to take it up with fox! Expired or provisional licences will not be accepted. Hello!Thank you for sharing your customer service experience with us. Thank you very much Dominik for all your support this morning. . Dear Roberto,Thank you for sharing your opinion with the community!We're thrilled to hear that Eduardo could quickly resolve your issue, don't hesitate to contact us through support@wisecars.com or give us another call if you need further assistance.Have a nice day!Kind regards,Rachel from Wisecars. Re: Wisecars car rentals 3 years ago Save Avoid them! In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. We're here for you always!Have a nice day.Kind regards,Rachel from Wisecars. However, this is not true. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. Dear Savannah,Thank you for taking the time to write us a review!We're pleased to hear that the booking process went smoothly and you were able to confirm your order with Avis.Have a nice day!Kind regards,Rachel from Wisecars. You may also add additional drivers at the rental counter when you pick up your car. Please note, it is your responsibility to provide all the above-mentioned documents. Wisecars is an independent travel broker who does not represent any particular car rental company. Wisecars offers a wide range of vehicle types, from small cars to luxury vehicles, to fit the needs of all travelers. Sent elderly disabled wife from TX to Ontario, CA on a personal trip only for her to get to Fox rental counter and be denied a car due to not having a 'major credit card'. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Please make sure you return the vehicle to the same rental company from which you collected it. We can imagine how stressful this situation was for you and I apologize for any inconvenience caused.After checking your reservation, I can see that our management has taken over your case as this is a difficult situation. Wisecars does not store credit card details. 2023 Trustpilot, Inc. All rights reserved. Wisecars responds prompt when information is requested. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Emilio in the car pick-up area was especially helpful - thanks Emilio. Dear Shelly,Thank you for taking the time to share your Wisecars experience with the community.We really appreciate your business and hope you book once again with us in the future!Have a nice day.Kind regards,Rachel from Wisecars. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. | Read 10,941-10,944 Reviews out of 10,944 I will point out no damage or claims were needed! In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. (Myrna) gave me detailed reply to my requested information. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Wisecars customer support is available 24/7. Overview Wisecars has a rating of 3.48 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Dear Margaret,Thank you for sharing your feedback!We're glad to hear we could quickly resolve your query, we're here for you always if you need further help.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars Protection Package ensures that you are protected should anything go wrong. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. we have not traveled yet so will report after our trip. If you choose to pay for the service using a credit card, your credit card details are not stored by us. The Customer Service was prompt. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Dear Martin,Thank you for taking the time to leave us your feedback!It's great to hear Eduardo could help you resolve the issue, we're always here for you if you need further help.Have a nice day!Kind regards,Rachel from Wisecars. You may need an international driving permit (IDP) to drive in some countries. I just tried this trick and OGG lit up with results given different dates. Great attention from Eduardo, he managed perfectly to solve a problem with a car rental, moving the reservation to a trustable provider. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. Minimum age requirements on larger cars may also be higher at some locations. Once again, my apologies for this issue!Regards,Rachel from Wisecars. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Powered by, We use cookies to give you the best experience. We will send you your rental voucher 48 hours before your pick-up time. Worst car hire company i have used in over 40 years of travelling around the world. Please reach out to support@wisecars.com for assistance.Regards.Rachel from Wisecars. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. If you haven't started your trip yet, you can change your drop-off time by amending your booking. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. $30. Wisecars does not own or operate any Car Rental Companies. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Wisecars is an online vehicle rental broker. Lumpen Radio is a project of Public Media Institute a registered 501 (c) non-profit organization. Thank you Maryna for you really great and professional customer service. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Don't hesitate to call or contact us through support@wisecars.com if you need further help!Have a nice day.Kind regards,Rachel from Wisecars. top junior tennis players australia 1 (732) 688 - 7670; dundalk democrat court cases; performancemanager4 successfactors login sobeys My apologies for any misunderstanding.Regards,Rachel from Wisecars. I sent an email updating my flight information and times. Dear Edgar,Thank you for taking the time to share your feedback with us!We're thrilled to hear we could respond to your query in a timely manner and the issue was resolved.Have a nice day!Kind regards,Rachel from Wisecars. If you have already provided us with your flight details, the car rental company will be able to track your flight. The car rental company will charge you for the additional driver for the whole time that you have the car. After paying wise cars 471 I was not excepting to have pay another 600. See the full list of exclusions under the section Deductible Protection Products will not cover. Do you agree with Wisecars's TrustScore? Was told it was cancled and credit card will show refund in about 5 days. Please read the following to know what is included/excluded in our coverage offers. Customers do not come first. Im very sorry to hear that you had a bad experience. When you rent a car, you will usually need deductiblecoverage. Hello Mr Tausif Thank you for rating Wisecars, After checking your reservation with the number 31421302 we can see that you had access to the T&C of the supplier were it was noted Under the Section Payment Conditions The following credit cards are accepted: Visa, MasterCard, Diners Club. dave portnoy brooklyn square pizza. I did some research when looking at hawaii and went against it due to the horrendous reviews. Verification can help ensure real people write reviews about real companies. You can contact our 24/7 customer service through support@wisecars.com or calling our number (646) 813-0129. Some Car Rental Companies in some rental countries may also require an International Driving Permit. View customer complaints of Wisecars, BBB helps resolve disputes with the services or products a business provides. All rights reserved. I just booked, so I will have to see when I arrive, but I was able to login into the self service portal immediately after booking and see that my rental would be supplied by Avis. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. At the car rental pick up, I was requested to pay a total of BRL 2,643.48. site was very user friendly. Expect no protection in case anything goes wrong with your booking. Wisecars (collectively we, our, and us) is an international vehicle rental broker. 00 for a booking that I cancelled a month in advance is just a shady policy!!! Wisecars ranks 14th among Car Rental sites. They know they are wrong and yet they cannot be honourable and refund me the cash they stole through underlying tactics. At the airport, the vendor failed to deliver the car and we had to scramble to make alternate arrangements, while traveling with an infant. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Read more from https://www.wisecars.com/en-us/reviews. I rented a car in Campo Grande, Brazil through Wisecars. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. ! The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Rachel from Wisecars. received payment confirmation immediately after booking. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. One of our helpful agents will be in contact with you to address the request. susan mcdonald attorney zanesville; scrub top pattern spotlight Open menu. stefani schaefer friends. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. Dear Thomas,Thank you for contacting us! Good pricing. To improve our service and website, we may use small data files known as Cookies. Please reach out to support@wisecars.com for assistance.I sincerely apologize for the inconvenience.UPDATE:One of our agents has sent you a refund form for the extra taxes and fees which were supposed to be included in the pre-paid rate. I wanted our car rental voucher before we left for Europe. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). I spoke with someone when I called that within 5 minutes he resolved the problemI also reached out by email and was also responded to in a very timely mannerThank you for being so available. Cheap, hassle-free, friendly staff and got a free upgrade which was an added bonus. Wisecars Protection Package ensures that you are protected should anything go wrong. Please keep in mind that any changes that you make to your booking will probably change the rental price. Anyone can write a Trustpilot review. Were sorry for the inconvenience and well do everything we can to fix the issue.We try to make the rental conditions as clear as possible during the booking process so we can avoid misunderstandings at the pick-up. Debit cards are accepted under the Supplier's conditions. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Fill in your personal information and state what you wish to cancel or amend. This worked out around 600 in sterling give or take.Only to find out that after I returned the car they automatically charged me for! I highly recomend this web site for needed car rental. Wisecars website is a fantastic car rental broker that offers an easy-to-use platform for renting cars. Only when all documents are present and severe negligence can be excluded, a refund will be processed. This rental booking was a breeze. Best car rental deals guaranteed. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. We offer free 48h cancellations for all of our bookings. poochon puppies for sale in nebraska; Tags . Your rental credit will expire after 2 years. Hier wre Platz fr Eure Musikgruppe; Mnchner Schmankerl Musi; top 10,000 bitcoin addresses. Additionally, the website offers competitive pricing, ensuring that users get the best value for their money. Wisecars does not own any physical locations or offices. In these cases, we recommend the customers to have proof of the lack of availability to avoid such issues with the refund.We have given priority to your case and will try to get it resolved as soon as possible. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products . Worldwide distribution. We strive to make the rental conditions as clear as possible and are willing to help the client with any issue they may face during the rental.We have contacted the car rental company to investigate this case and they sent us the rental agreement, in which it is stated that various additional services were accepted and signed by you at the pick-up.Please note that adding insurance is not mandatory; you can present proof of your own coverage at the pick-up as stated on the Supplier Terms and Conditions you accepted during the booking process. Our 2022 Transparency . Andra You helped me very well.This is an honest society friendly and helpful! Fill in your personal information and state your request. Re: Wisecars car rentals 3 years ago Save I booked online but called to ask some questions before booking. Wisecars website is a fantastic car rental broker that offers an easy-to-use platform for renting cars. As you can imagine Im really not happy and Im looking to take this further. When you return your car, the car rental company will check it, and charge you for any damages. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Wise Car RentalSTAY AWAY. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. If not, you will need to purchase the cover at the car rental company counter. Check out what 12,974 people have written so far, and share your own experience. Here are 8 tips for writing great reviews. Thanks for sharing your rating with us and the community.Have a nice day!Kind regards,Rachel from Wisecars. I must be ok driving with no insurancethen. The total amount quoted on my original voucher is BRL 2,109.28. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. I was looking for an affordable long term car rental. I'm glad Joanna was able to assist you and resolve this issue in a favorable way for both of us.Have a nice day!Kind regards,Rachel from Wisecars. No hidden fees. Please note that certain Wisecars products such as the Cancellation Protection (extends the cancellation window up to 2h before the pick-up) or the Wisecars Protection Package are non-refundable as per our Terms of Service accepted by you during the booking process.Unfortunately, it is hard to comment further on this situation as I could not find your booking. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Read more from https://www.wisecars.com/en-us/reviews. Dear Herr,Thank you for sharing with the community this amazing feedback!We're sorry to hear you could not pick up the car due to not having the required documents. Could not have been more helpful! Sadly, I did not get the person's name who assisted me, but he was very patient, friendly, helpful, and informative. Please note that all additional drivers must also show a valid driving licence at pick-up. The Car Rental Company must give its consent to repairs and replacements. Wisecars employs limited use of cookies for your safety and does not store any personal data. The use of our website signifies your acceptance of these Terms of Service. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Hier wre Platz fr Eure Musikgruppe Thank you! If you cannot find the confirmation email, please contact us via our website. I highly recommend Wisecars !Thank you. Find out how we combat fake reviews. Were sorry to hear that you had a bad experience and we appreciate you bringing this matter to our attention. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. An agent has opened a case through support@wisecars.com in order to investigate this issue with the car rental company.We will get back to you as soon as we have a clarification. Martin took care of the time change immediately. Wisecars does not take responsibility for partners response times. All cancellations outside of the aforementioned timeframes will not be refunded. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. If additional information is required, the process may be extended for another 28 calendar days. As with any amendments, just scroll down to the bottom of this page and create a support ticket. You make me feel trusted and relaxed knowing you're always support your customers. All related documentation must be kept if an insurance claim is submitted. I would like to clarify that adding Roadside Assistance and Tolls is not mandatory.Unfortunately, we are unable to refund you for any extras accepted by you at the counter. Eduardo was courteous, professional, and assistive. Wisecars.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. When picking up the car, Dollar informed me that Wisecars had not included taxes in their quote (despite me presenting the voucher saying that I had paid in full). Dear Lucy,We are so grateful for your 5-star review. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. We use dedicated people and clever technology to safeguard our platform. Do you agree with Wisecars's 4-star rating? Please note that certain Wisecars products such as the Cancellation Protection (extends the cancellation window up to 2h before the pick-up) or the Wisecars Protection Package are non-refundable as per our Terms of Service accepted by you during the booking process. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Any additional charges will need to be paid at the rental counter in the local currency. Amendments can only be made up to 48 hours before the pick-up time. magpul flat dark earth handguardikos andalusia frescoikos andalusia fresco Easy and secure booking. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Wisecars will process your cancellation refunds in 7 days. A few days later, my flight time was changed. how long does royal mail tracked 48 take. Just booked a car through Wisecars,Was very some and the operator who I spoke to Dominik B was very knowledgeable and guided me through the process of the stuff that is required when hiring a car. We also ensure all reviews are published without moderation. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices, or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. No charge will be made for amending your booking before the start of your rental. Ease of booking and finding a much cheaper rental was a definite PLUS! You can also find this information on the confirmation voucher. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. That is so shady to advertise something it isn't true! If you do not agree with any part of them, you must not proceed with your booking. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. Dear Chris,Thank you for contacting us again! We will pass along the kind words to Dominik.Have a nice day!Kind regards,Rachel from Wisecars. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. By using our website, we assume you agree to our. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. It offers you effective protection from viruses and zero-day threats, a lightweight, clean, and easy-to-use app, and a 30-day money-back guarantee. Find out how we combat fake reviews. There's no penalty for returning a car early. Do you agree with Wisecars's 4-star rating? Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by Car Rental Companies. We will send you your rental voucher 48 hours before your pick-up time. Companies can ask for reviews via automatic invitations. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. To claim a refund, you will need to provide: The damage claim investigation process takes up to 28 calendar days. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. All this experience and expertise is aimed to ensure you get the best experience. If you're 65 or older, you may have to pay a senior driver fee. You have a guaranteed booking with us and with one of our trusted premium suppliers. After booking my car I needed something changed and Maryna responded < 24 hours and took care of everything. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Josep immediately understood and sent it by email within a minute of our conversation. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. Please note that certain Wisecars products such as the Cancellation Protection (extends the cancellation window up to 2h before the pick-up) or the Wisecars Protection Package are non-refundable as per our Terms of Service accepted by you during the booking process. Hello!Thank you for the kind message.We're more than happy to hear that you were pleased with the interaction with one of our agents. Thank you. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal.
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