Sent back a pair or boots thst didnt fit over a month ago and had nothing! Is this your brand on Milled? Just click the link here and follow the steps below. Extra 10% Off | Nasty Gal Promo Codes. I called about a damaged item and the customer service representative closed the chat and refused to let me speak to a manager. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I hope you enjoy your order and have a wonderful day - x, I ordered a pair of what was supposed to be leather sandals in the Jan sales. 1. It is horrible. Anyone can write a Trustpilot review. Hello Melissa, thank you for your review regarding your most recent experience with our brand. When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. Cant use your discount code? DO NOT SHOP HERE. I'll make sure your kind words are passed on, as I'm sure they will really appreciate it. When did you go so downhill as a brand? If you've placed an order and received a cancellation email from us, we're sorry about that. In a matter of two hours, the dress started falling apart. Once you've set up your USA or UK shipping address and clicked through a cash-back website, you're ready to make your Nasty Gal purchase. The carrier was unable to deliver your package. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page. By logging your return through the portal and sending it back to us using the label provided, you should receive your refund within 2 weeks. Why wasnt it specified on the order page? We need to allow this timescale for the courier to investigate this. Companies can ask for reviews via automatic invitations. Use This Exclusive Nasty Gal Promo Code to Get 20% Off Everything + Free Express Shipping. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). 70% off + Extra 10% off Nasty Gal Promo Codes. It might be okay to wear out to dinner and that's it. Just to contact facebook. Contacted the help team and Nicki S helped me straight away and refunded for the item! If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Nasty Gal, sourced from millions of other customers that come here to GetHuman each month. Ready to return? My order number is GEU100792984. She kept asking me for it. In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. After it was dispatched the delivery date was changed to January 8, that date came and went and the tracking changed to Pending. I was blown away when it arrived this morning! They TOOK PAYMENT and the order did not appear on email or on the app. I returned my order and with a shipping label that they sent me and I paid for ($4) and they cannot track it and have not received my refund of $300. That date also came and went with no changes to the status of the package. Dont waste your time. This old address is an hour and a half drive away (the other side of the country) and we're also suffering the COVID pandemic meaning travel is limited to essential only. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. I have been emailing with the customer service reps for over two weeks to get this sorted out. As I can see your tracking link hasnt updated for some time now. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. nastygal.com We've Arrived Go meet our latest drop. You'll no longer receive an invoice in your parcel. By contacting us, you consent to us recording and retaining a transcript of your conversation with us. Once the order has successfully been processed you will then be sent an order confirmation email. You will need your order number and email/last 4 digits of your phone number to access your return options. Checked my email and I received an email on April 25th saying I successfully returned my order and the money would be in my account. We work very hard on a daily basis to ensure that all of our customers receive the best possible service on a daily basis, so it's always great to receive feedback such as your own.I hope you have a lovely day.Take care,Nasty Gal x. Karen E was extremely helpful when enquiring about a return, made the process straightforward and pleasant. If its not there, try looking back to the date when you bought the items some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your banks processing time). You will need your order number and email/last 4 digits of your phone number. ComplaintsBoard.com is a leading complaint resolution website on the Internet. You can find fashionable clothing for man and woman. In order to fix their mistake, I chatted with a representative (took 30 mins to reach a human) that made me take pictures of what I received. Have a lovely day, take care! As this is the case, you have been successfully refunded for your Leather Flatform Fisherman Sandals BLACK 5 worth 13.50 on the 14th January which would have entered your account by the 21st January. I have a very similar issue. To change your preferences, log into your account and click on contact preferences. We also ensure all reviews are published without moderation. I also had my bank account of my social security money drained, do to fraud by someone. WORST customer service I have ever seen in my life and I literally work in customer service. I love the unusual and quirky designs at Nastygal and their sales are just amazing. returned items only one refunded no one to contact to what happened to the other item which is packed all in the same bag. This complaint was posted by a verified customer. Clothing Store Nastygal Nastygal Reviews 9,766 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Most relevant MV MADELINE VODRAZKA 3 US Nov 28, 2022 My package was stolen/missing and I My package was stolen/missing and I reached out to the customer service team via Instagram. To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp. The quality of the products compared to these low-prices is excellent. I am very sad to say I ordered items of clothing on the 29th of November 2019 and they were expected to arrive on the 4th of December. For shopping wherever, whenever. Looking forward to your reply, speak soon. Share your photos and videos with others to prove the truth of your words. Kind regards, Change of address or full refund. I am really happy to hear that Karen was able to assist you with processing yourr returns and this was done in less than 5 minutes.Your kind words are really appreciated and i'm sure they'll make Karen's day. The halter tie at the neck also broke in two. Is this your company? Customer service and this company really sucks! Please do not return the item to us without speaking to our Customer Care team. Really like the style of their clothes and have quite a few pieces from here. A lot of our production is based in the UK, which means our products will come with UK sizing. I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza, ABSOLUTELY SHOCKEDI ordered for the first time using this company on the 9th Jan. I replied saying I didn't think I would be able to, so Emily (customer service) sent out a new replacement item with next day delivery. We don't refund shipping charges for those countries listed outside of the EEA. I've contacted them weekly and they are of no help even through Instagram! BGG02001-174-18 As soon as you place your order, were on it we know you need it fast! I immediately ordered another pair in a size 8 for my daughter for Christmas. Don't worry, just package your items in something non see-through, sealable & waterproof. Have a great day and take care, x. I ordered a few things a little over a week ago, and I've been wondering if my package is going to come in any time soon. So, I contacted them via email because they don't have a phone number. Have a great day and take care,X, NastyGal is the absolute WORST I placed an order on Jan. 7th and have not received my order or been able to track my order! You can choose what you want to hear from us! If it's after 9pm on that date then its late. Be sure to keep an eye out and to keep watch on your tracking and I hope your items are with you very soon. This site doesn't even deserve a star..I think I just got scammed..I ordered heels and I never received them. Code. Then i look at the site and they have no phone numberscreams scam. We don't refund shipping charges for those countries listed outside of the EEA. I have received a faulty item, what do I do? Extra 10% off New Arrivals Nasty Girl Promo Code. REALLY REALLY poor service. When you message, please include the following information: Product name and code of the item ordered, Product name and code of the item received, Picture of the incorrect item and a description of the incorrect item received. Please use the returns portal to get your returns label. Also, they won't refund the cost of shipping to me in the first place, with the incorrect shipping speed. Your feedback is very much appreciated.Have a lovely day - Dean, Information provided by various external sources. If you're unable to locate your refund, have a look at the date you placed the order which was the 2nd January as it does sometimes show up there. I'd love to get this sorted further for you but I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza. In the account information section, you have the option to change your password. X. I cannot fault the speed of the customer service team in responding to my queries and when they couldn't do one thing, they offered a suitable alternative. Our App got a makeover Due to this order showing as delivered almost 3 months ago, as advised by our customer service team, we will no longer be able to progress with your missing item claim. If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. I cannot log in since now it says email not found. It is stated in our T&C's on site that we have up to 30 days to action delivery on an order and upon placing your order with us, you have agreed to those terms and therefore any timescale within that time advised by our customer services team. I have been a victim of this companies false advertisement, There are way better sites and stores out there, Never received refund or any response from company after inquiry, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Step 3: Buy Nasty Gal Products from the Official Website. Log into your account, select payment details and either add, delete or edit your payment options. Inside the return can you pop a piece of paper with the order number on and the incorrect item on. Online Deal. Unfortunately this means we will be unable to make any changes as its already being processed at the warehouse (literally within seconds). This will usually be because the stock wasn't in the warehouse when we came to process your order. I want a discount for my horrible purchase which is completely damaged and not sellable, Refund not received from purchase, purchased online 24/8/22, returned via evri onh 10/9/23, see details below Hello Isabella, thank you for your review regarding your most recent experience with our brand. I was told yesterday it was dispatched but fast way have not received it I'm wondering is it missing? With not having received any confirmation of the order and of course no items through in the post, this would mean the order has failed to process. * Please note: The shipping times shown are from the order date. If you could please keep an eye on your junk/spam folder, to ensure this email is not missed that would be great.I look forward to speaking with you again.Take care,NastyGal x, Bought a tailored blazer - way oversized but Laura was a star and after sending pics comparing it to my other the same size she has promised a refund and i dont have the hassle returning it- off its going to charity as no use at all to me Looking forward to my refund - i will use Nasty gal again as such a great service from the team Thanks Laura, Hello there, Thank you for taking the time to leave us a review! If there is no further update on your tracking link at all by the timescale given by our customer service, please contact our team via the link here: https://www.nastygal.com/page/faq.html?redirect=country#contact-us and then a member of our team will be more than happy to get this resolved for you. Literally FedEx is the worst delivery service ever! I'll never order from them again. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. We also ensure all reviews are published without moderation. I still need this as it is for an event but should have came way ahead of time. NGVIP customers will also receive exclusive offers and promotions via email. The whole process was very quick and simple. But my order arrived in the Irish hub on the 4th of December so the storm will not have effect the delivery from then on. Both items were in the same package. I love your clothes and have ordered from you before but if I do not receive any sort of compensation for this mishap I regret to say this will be my last. That is not ethical. Wow. Select your preferred return option (Print returns label at home or in store options). You can now pay for your Nasty Gal orders with Apple Pay using a Visa, Mastercard, or American Express Card on all devices which support Apple Pay*. This shouldn't be the case if we have made an error, so I do apologise for this. I returned two items, and only received a refund for one of them. Nonetheless, she went ahead and confirmed her $218 purchase (pretty decent, @ Nasty Gal) then awaited for the arrival of her package! See code. The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. I ordered a Jacket and 2 t-shirts from Nasty Gal and when my order arrived it was completely incorrect (they sent me an assortment of Lingerie) - AGG06869-440-24 I wanted to wear the item of clothing for 3 events in the past week and was not able to. Reached out to customer service ad was told to keep waiting. I dont have the package. My order number is GUS107732612. The remaining balance will stay on your gift card. Code. [protected], Desired outcome: She sorted the issue I had and ordered me the items again with next day delivery.Thanks again Katie for your help. We've gone paperless! They put the blame on the client. By enabling them, you are agreeing to our, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. Again, I explained it was never sent. Your browser does not support embedded videos. blocking them. Our App got a makeover I have paid almost $450 for my items and am missing like 5 pieces. April 26. Here is the link to the returns portal for you: https://www.nastygal.com/gb/page/returns-and-refunds-customer-service.htmlIf you have no access to a printer or cannot get this printed yourself, just chose one of our Print in Store options by checking through the list of couriers provided and select one that does not require a printer!Just repack your items, login to our returns portal. By enabling them, you are agreeing to our, You'll no longer receive an invoice in your parcel. Nastygal Reviews 9,775 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Write a review 3.7 Filter : Most relevant KH Kennady Heath 1 review GB Oct 13, 2022 I messaged about some shoes that had I messaged about some shoes that had damaged and Richard helped me and got my situation resolved, very fast and very helpful I ordered a snowboard jacket and pants. So helpful and friendly. I was never able to successfully change it. Absolutely horrible. I am aware there was a storm and that delayed delivery to Ireland. Nasty Gal is an online fashion retailer in America that was founded in 2006 by Sophia Amoruso. The shipping time for Nasty Gal orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. She fixed my issue and got everything sorted for me. I kid you not. If you want to change your email address, you will just create a new account. I HAVE EMAILED THEM THE ITEMS MISSING MULTIPL TIMES, Read full review of Nasty Gal and 1 comment. The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. Hi Yessi, Thank you for taking the time to leave us a review. Customer service was fast and efficient! When reaching out to customer service, I am told to keep waiting, but they cannot provide any other info. You can check shipping timescales here. She hung up and got rid of my email. sadly i only received one item from it, on the depatching email it says all items are shipped. Make sure you keep proof of postage! If you do not want to consent to this use, please do not contact us other than by email. 2. There wasn't an invoice in my parcel, how can I return? Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your banks processing times), 2. Email sent: Aug 19, 2022 12:06pm. Submit a complaint and get your issue resolved. automatically applied at checkout when selecting the next day or standard delivery options, this see attached screenshots of purchase invoice, email and returns QR code, Desired outcome: 2. Once you have processed and paid for your return in the portal you're ready to post it off! If this isnt available, in your area then youll need to get in touch with your local post office. You'll no longer receive a delivery note in your parcel. Once logged in to the portal, select the . If the carrier was unable to deliver to your address, try using an alternative delivery address! If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. I rather have not purchased if I had known! I ordered from nasty gal for the first time in July and while I was amazed at their shipping turnaround, when my package arrived an item I ordered was missing and instead I got a pair of jeans that didn't fit/order. Your package might be coming in more than one shipment. Please note the USA Express Shipping service cannot be used for military postcodes. Make sure you have Apple Pay set up on your device; then all you need to do is add the items to your basket, choose your preferred delivery option, and when you reach the checkout stage, select the Apple Pay option as your payment method. This is a very poor way to treat your customers. Hello Megan,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Katie, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Katie.Take care,Nasty Gal x. I contacted Nasty Gals customer service over an item I received that ended up being faulty. Get Free Shipping + Save 20% on Everything When You Spend Over $80 with This Nasty Gal Promo Code. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Hello Anneliese,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Shay, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Shay.Take care,Nasty Gal x, Karen E was an amazing agent she resolved my issue within a minute and provided excellent customer service - thanks Karen E, Hi AlishaThank you for this great review. 3. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. for a one off payment. Still don't know where my parcel is or if it will ever come. Hi AlyThank you for taking the time to leave this review, I'm sorry to hear you are having trouble tracking your order. This is the correct refund that has been processed. I would like more then 20percent of my purchase for the inconvenience and the damage. Would give 5 stars but half my order didn't arrive. Find out how we combat fake reviews. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. Original packaging is not required! Youll have 15 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us. I am asking you to please refund my money in the form of a check. Just pop your items in any sealable, waterproof, and non-transparent packaging. Good morning Meg, Thank you for taking the time to leave your review, we do appreciate your feedback.I am pleased that Nikki was able to assist you quickly and efficiently with your return, I will be sure to pass your appreciation over to her too. It's just the worst.I made a purchase on January 9th because it was supposed to arrive on January 18th, I don't live in US, but for that time frame I was going to be there.When I tracked the packed, it said it left UK on January 19th.The thing is, the package arrived on January 30th to the Hotel, and I'm no longer in the US, and I don't know anyone in Orlando to pick up the package.Now the customer service is telling me that I should arrange the pick up since it was delivered, but extremely delayed and I don't live there.They don't provide a rational solution or a solution at all. I received an incorrect item, what do I do? I've had a look at the order and can see this was placed in December. Ready to return? Can I return more than one order in the same parcel? Can't find a contact for an actually human! Repack your items. I placed an order at the beginning of March and I didn't receive my order for 3 weeks. Perfect size for my 5yo but not what I ordered or was advertised. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. If your delivery date has passed, please get in touch by going to the 'contact us' tab. Hello there, thank you for taking the time to leave a review for our brand regarding your recent experience. Thank you Ellie, Good Morning, Thanks for getting in touch and taking the time to leave us a review. I was dancing and I certainly wasn't jumping around and going crazy! We use dedicated people and clever technology to safeguard our platform. The item missing was part of a set, so after getting a refunded I ordered it again and it arrived fine. It might not be NastyGal fault but FedEx says I have to file a claim through NastyGal which I don't know how to do! Verification can help ensure real people write reviews about real companies. Nastydress looks like a modern cloth-shopping website, the orientation is easy. Please include your full name, email address you placed your order with and your order number when you contact us. We move fast and the turnaround of stock we sell means that we will not be able to resell your goods. I have been told to wait 48h, then 5-10 working days, then another 48h, then another 5 days each with someone new in customer service and NO ONE is helping or resolving this issue. P.S. If you forgot your password, select the forgot password option and follow the steps to reset. When I go to track the order with the link to fastway there are no scans which means they have not received the package yet. Even though they were in the sale, April Jane B offered to replace them with no debate or hassle. She told me it came from England and I would have to contact them and send it to them. Our returns portal is currently unavailable, were working hard to get this fixed asap. Repackage your items. Your kind review is really appreciate and we look forward to you shopping with us again soon, take care. Please refund 41.30 to my account, many thanks. Emma, Desired outcome: I wore it for the first time last night for an evening of dancing. I want all my money back, Hello, I have received an order from you where 3 items are missing and 1 item that has been included was something I didn't order. Claim it and get a lot of features. blocking them. There is no phone number to call. (and shes lookin better than ever). The courier would already be aware of the delay and will be doing their best to ensure the delay is resolved as quickly as possible. They said this couldn't be done either. They said that the only thing I can do is wait for the item to arrive and return it back, paying another $4 return shipping fee. I was helped via virtual Chat by Jayne Y and she was brilliant. Get 20% Off Your Orders Using This Nasty Gal Coupon Code. April 26. event. Once you have processed and paid for your return in the portal you're ready to post it off! Sophia started the company by selling old pieces of clothing in an eBay store in San Francisco. FedEx most likely delivered it to the wrong address. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Also, I've contacted Nasty Girl via email, it's been about 4 days and no reply. the next day or standard delivery options! Here are 8 tips for writing great reviews. I contacted Nastygal on facebook and they wrote that there is no number to call. NastyGal has a rating of 1.63 stars from 761 reviews, indicating that most customers are generally dissatisfied with their purchases. If you know your password, log into your account using your current password. Just telling me they've passed me to the 'relevant team'. Exclusive. Still haven't received my order. I just want to assure you that if you have contacted the team, an adviser will be in touch to get this sorted for you soon.In the meantime, I've sent you a private message on trutpilot so if you could reply to this with your order number i'll certainly chase this up for you. includes Click and Collect services as well. This review was chosen algorithmically as the most valued customer feedback. I'd be more than happy to help with getting this looked into further for you and so that I can, I have sent you a request via Trustpilot for your full name and the email address/social media handle used to originally contact our customer services team. Order was 19.29Returned item advised 2 be deducted for postageThen after weeks waiting for refund gets an email advising of my refund of 13.20How does that work.. so you get charged for the whole postage costs! I don't even know how they still have a website, I guess because they steal people's money and keep the products. Initial order was never delivered to me. I told her I never received one and therefore did not have one. I have returned your item but you are failing to return my money. I ended up returning 75% of the stuff I bought (bad quality, didn't look anything like the online photos.) Liked the products but the returns process is crazy. I spoke to Shay and they were so helpful and I was able to get a refund. I don't have the invoice from my parcel, can I return? Jessica This is unacceptable!! Verification can help ensure real people write reviews about real companies. Please note that we may share your email with the company to verify your order. See others have similar problems so 0/0 recommend. CS telling me it is exactly what I ordered despite comparing the delivery with the listing Last time ever ordering from them. Once that date arrives, they tell me they can't process the refund and that I should wait until a new date. A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location.
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